As part of our commitment to continually improve your secure shopping experience at www.GreenTeaPowder.com, we offer Google Checkout™ as our secure shopping cart and payment processing provider.
If you've used Checkout before, you can make convenient, secure purchases from us simply by entering your Checkout username and password. If you're using Checkout for the first time, you only need to fill out one page of information to complete your purchase. And you can shop with confidence knowing that Google will protect you from unauthorized purchases should they ever occur.
Green Tea Powder, Inc. strives to provide excellent customer service, and we will do whatever we can to ensure that you're satisfied. We will gladly exchange or refund any unopened teas or accessories that were purchased within 30 days of receipt. Should you feel the need to return an item, you must contact Customer Service first and we will arrange for return shipping at a nominal cost to the customer. If you return items without contacting Customer Service first, you may be subject to paying full return shipping costs as well as delay the processing of your credit. Please contact Customer Service immediately with your order number for online order cancellations. You can contact our Customer Service Department at (800) 515-7450 (9AM - 5PM PST Monday through Friday) or send us an email at .
Shipping Policy:
Green Tea Powder, Inc. is committed to freshness. That's why we ship our tea and other items the next business day after you place an order. If you order an item that is not in stock, we will notify you of the delay as soon as we receive your order. We won't charge you until your item is shipped.
To keep ground shipping prices as low as possible we automatically choose the most efficient carrier based on weight and location. Your package could be shipped via United States Postal Service OR UPS. If you are unable to receive EITHER USPS or UPS please call our Customer Service Department, (800) 515-7450 for assistance.
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